Information Collection
and Use
BetterCables.com is the sole owner of the information collected on this
site. We will not sell, share, or rent this information to others in
ways different from what is disclosed in this statement.
BetterCables.com collects information from our users at several
different points on our website.
Order
We request information from the user on our order form. Here a user
must provide contact information (like name and shipping address) and
financial information (like credit card number, expiration date). This
information is used for billing purposes and to fill customer's orders.
If we have trouble processing an order, this contact information is
used to get in touch with the user.
Log Files
We use IP addresses to analyze trends, administer the site, track
user's movement, and gather broad demographic information for aggregate
use. IP addresses are not linked to personally identifiable information.
Sharing
We will not sell or rent your personally identifiable information to
anyone. BetterCables.com may send personally identifiable information
about you to other companies or people when:
* We have your consent to share the information;
* We need to share your information to provide the product or service
you have requested;
* We need to send the information to companies who work on behalf of
BetterCables.com to provide a product or service to you. (Unless we
tell you differently, these companies do not have any right to use the
personally identifiable information we provide to them beyond what is
necessary to assist us.);
* We respond to subpoenas, court orders or legal process
Links
This web site contains links to other sites. Please be aware that we
[BETTERCABLES.COM] are not responsible for the privacy practices of
such other sites. We encourage our users to be aware when they leave
our site and to read the privacy statements of each and every web site
that collects personally identifiable information. This privacy
statement applies solely to information collected by this Web site.
Surveys & Contests
From time-to-time our site requests information from users via surveys
or contests. Participation in these surveys or contests is completely
voluntary and the user therefore has a choice whether or not to
disclose this information. Information requested may include contact
information (such as name and shipping address), and demographic
information (such as zip code, age level). Contact information will be
used to notify the winners and award prizes. Survey information will be
used for purposes of monitoring or improving the use and satisfaction
of this site.
Security
This website takes every precaution to protect our users' information.
When users submit sensitive information via the website, your
information is protected both online and off-line.
When our registration/order form asks users to enter sensitive
information (such as credit card number and/or social security number),
that information is encrypted and is protected with the best encryption
software in the industry - SSL. While on a secure page, such as our
order form, the lock icon on the bottom of Web browsers such as
Netscape Navigator and Microsoft Internet Explorer becomes locked, as
opposed to un-locked, or open, when you are just 'surfing'
While we use SSL encryption to protect sensitive information online, we
also do everything in our power to protect user-information off-line.
All of our users ' information, not just the sensitive information
mentioned above, is restricted in our offices. Only employees who need
the information to perform a specific job (for example, our billing
clerk or a customer service representative) are granted access to
personally identifiable information. Our employees must use
password-protected screen-savers when they leave their desk. When they
return, they must re-enter their password to re-gain access to your
information. Furthermore, ALL employees are kept up-to-date on our
security and privacy practices. Every quarter, as well as any time new
policies are added, our employees are notified and/or reminded about
the importance we place on privacy, and what they can do to ensure our
customers' information is protected.
If you have any questions about the security at our website, you can
send an email to
service@bettercables.com
Site and Service Updates
We also send the user site and service announcement updates. Members
are not able to un-subscribe from service announcements, which contain
important information about the service. We communicate with the user
to provide requested services and in regards to issues relating to
their account via email or phone.
Correction/Updating
Personal Information:
If a user's personally identifiable information changes (such as your
zip code), or if a user no longer desires our service, we will endeavor
to provide a way to correct, update or remove that user's personal data
provided to us. This can usually be done at the member information page
or by emailing our Customer Support at
service@bettercables.com
Notification of Changes
If we decide to change our privacy policy, we will post those changes
on our Homepage so our users are always aware of what information we
collect, how we use it, and under circumstances, if any, we disclose
it. If at any point we decide to use personally identifiable
information in a manner different from that stated at the time it was
collected, we will notify users by way of an email. Users will have a
choice as to whether or not we use their information in this different
manner. We will use information in accordance with the privacy policy
under which the information was collected.